Get Paid
with Zelle^®

Zelle^® is a fast, secure and easy way for businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Amalgamated Bank account with just your email address or U.S. mobile number.

Eligible business accounts can send, receive, or request money with Zelle^®. To get started, log into Amalgamated Bank’s online banking or mobile app and select “Send Money with Zelle^®”. If you do not see Zelle^®, please call our customer service team at (800-662-0860), contact your Account Executive directly, or visit one of our branch locations.

To enroll with Zelle^®, enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the business or consumer you send money to has already enrolled with Zelle^® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle^® with a business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a business account, click “Send Money with Zelle^®,” select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”

If your customer is using Zelle^® through their banking app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

There are a few ways you can encourage your customers to pay you with Zelle^®.

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
• Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
• Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).²
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note, you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

Neither Amalgamated Bank nor Zelle^® offers purchase protection for payments made with Zelle^®.

. Zelle^® does not offer purchase protection for payments made with Zelle^®.

There is no transaction fees for Zelle^®. For more information, call our customer service team at (800-662-0860), contact your Account Executive directly, or visit one of our branch locations.

www.amalgamatedbank.com.

Keeping your money and information secure is a top priority for Amalgamated Bank. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Amalgamated Bank account secure.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don’t need to do anything different to send money to a business. The experience is slightly different for businesses, as businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.¹

Simply log into Amalgamated Bank’s online banking or - mobile app and select “Send Money with Zelle^®.” Then, enter an email address or U.S. mobile number to connect to your small business bank account. If you don’t see Zelle^®, please call our customer service team at (800-662-0860), contact your Account Executive directly, or visit one of our branch locations.

Important note: If you already use Zelle^® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your business bank account.

You can use Zelle^® if you have an eligible account type. If you do not see your business account listed to enroll in Zelle^®, contact your Account Executive directly, call our customer service team at (800-662-0860) or visit one of our branch locations.

Contact your Account Executive directly, call our customer service team at (800-662-0860) or visit one of our branch locations so we can help you.

In order to use Zelle^®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 800-662-0860 for assistance with canceling the pending payment.

If you send money to a business or consumer that has already enrolled with Zelle^® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle^® app, the payment won’t go through and a message will pop up to let you know the payment cannot be completed. With business accounts, Zelle^® does not currently support sending or receiving money to users enrolled in the Zelle^® app.

If you sent money to the wrong person, please immediately call our customer support team at 800-662-0860 so we can help you.

There is no limit on receiving funds to your Amalgamated Bank account. However, the sender may be subject to Zelle^® limits with their own bank.

For your protection, we limit the amount of funds you can send to a recipient. You can send up to $2,000 per transaction, up to $4,000 daily.