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Branch hours

EFFECTIVE IMMEDIATELY: For the safety of our employees and customers, we have updated our branch hours:

  • Co-Op City, open Tuesday, Wednesday & Thursday 9:00AM-12:00PM

  • Union Square, open Monday, Wednesday & Friday 9:00AM-12:00PM

  • Washington, D.C., open Wednesday 9:00AM-12:00PM

We have designated 9:00 AM-10:00 AM as senior hours (65+) at our Union Square and Co-Op City branches.. During our normal branch operating hours frontline workers are encouraged to identify themselves to branch personnel to receive expedited service.

All other branches remain closed.

All in-branch events have been suspended and will be rescheduled for a later date.

Important notice

Amid concerns surrounding COVID-19 the following services are by appointment only:

  • Account opening and closures
  • Change in signers or beneficiaries
  • IRA modifications
  • Consumer Investment Account opening and maintenance

To schedule an appointment please contact 800-662-0860. We apologize for any inconvenience this may cause.


All branch ATMs are temporarily closed until further notice.  

During this time the safety of our employees, customers, and the communities we serve remains our top priority. We will continue to waive surcharge fees for customers who use a foreign ATM, and encourage customers to visit any open branch during their operating hours for assistance, or to use one of 40,000+ Allpoint® ATMs in our network. We apologize for any inconvenience this may cause.

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