FAQs

At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s).

For more information on how to bank anywhere using your computer or mobile device, view our quick reference guides.

For assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

DMI is now servicing your loan on behalf of Amalgamated Bank. This transfer does not affect any of the terms or conditions of your loan.

To get started, log in to amalgamatedbank.yourmortgageonline.com using your new DMI loan number. Setup your profile and explore new features including:

  • View and print billing statements
  • Self-service options
  • Financial education tools
  • Access to the mobile app in the App Store or Google Play

To update your information, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408.

Since your mortgage is currently with Amalgamated, we are well positioned to assist you with a new mortgage. You may apply in person, online or over the phone.

The interest on your loan is paid in arrears and accrues daily. Interest is calculated on your loan up to the payoff date. Any additional fees will also be included in your payoff amount.

Yes, if you have authorized us to debit your account for monthly payment, you can authorize us to add a fixed monthly additional principal.

If you are paying online or via the mobile banking app, once you have satisfied the regular monthly payment amount, you can submit additional principal payments. 

To access this information, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9407.

To access this information, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9407.

To access this information, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9407.

To provide notification, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408

To submit a request, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408.

To provide notification, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9407.

Year-end statements are mailed by January 31st. To obtain an additional copy please log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9407.

To update your information, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408.

One of the most common reasons why your monthly payment might increase would be a change in the monthly escrow portion of your payment. This could be caused by an increase in your local property taxes, or an increase in the cost of your homeowner’s insurance policy. Your real estate taxes may be different as a result of property being reassessed, the tax rate changing or the loss of a tax exemption. Unexpected tax bills for special assessments charged by your local tax authority will also impact the amount we collect for taxes. Please contact your local taxing authority for any changes to your real estate taxes. Your insurance premium may change as a result of changes to the type or extent of your insurance coverage or if your rate was changed. Please contact your insurance agent for any questions regarding any changes to your Insurance.

If your loan is less than one (1) year old, the amount collected for taxes and insurance at closing may not have been sufficient to cover the required disbursements.

If you have a variable rate loan, the rate is subject to change and the payment may increase.

To review your loan in detail, contact our customer service team at 877-498-9407.

Protecting your credit score is important. Set up automatic payments through us from your checking or savings account.

To get started, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408.

No, however review your loan document for the allowable grace period.

If we disbursed an amount higher than estimated for any escrow item, generally a shortage is created. The amount of the shortage has been divided by 12 monthly payments and added to your future payments.

To submit a request, log in to amalgamatedbank.yourmortgageonline.com or contact our customer service team at 877-498-9408.

At least once a year, we perform a review of your escrow account in order to determine if the escrow portion of your monthly mortgage payment is sufficient to cover the annual requirements for your real estate taxes and/or insurance premiums. We are required under the Real Estate Settlement Procedures Act (RESPA) to disclose to you in an Escrow Account Analysis the results of this review and its effect on your monthly mortgage payment.

There are several options for payments.

AZ, CA, HI, NV:
PO Box 7168 Pasadena, CA 91109-7168

IA, IL, MN, MO, ND, NE, SD, TN, WI:
PO Box 0054 Palatine, IL 60055-0054

CT, DC, DE, IN, KY, MA, MD, MI, NC, NJ, NY, OH, PA, RI, SC, VA, WV:
PO Box 371306 Pittsburgh, PA 15250-7306

AK, AL, AR, CO, FL, GA, ID, KS, LA, ME, MS, MT, NH, NM, OK, OR, TX, UT, VT, WA, WY:
PO Box 660592 Dallas, TX 75266-0592

Effective October 1, 2023, payment can no longer be made at any of our branch locations.

Under Federal law, we are allowed to maintain a minimum balance or cushion of funds in your escrow account. We use this cushion as a safeguard in the event that your real estate taxes and/or insurance premiums increase. Unless your state law or your mortgage contract specifies a lower amount, your escrow account minimum balance is equal to two months escrow payments for your real estate taxes and insurance.

To submit a change request, contact our customer service team at 877-498-9408.

To submit a change request, contact our customer service team at 877-498-9409.

To provide notification, contact our customer service team at 877-498-9409.

Your new insurance agent must provide us with a copy of the new policy along with your signed authorization to accept the new company. It is your responsibility to cancel your old insurance policy. If the change of insurance is not made on the policy renewal date, you must pay the full year’s premium. If the change is made on the renewal date, please notify us 30 days prior to the renewal. Remember to provide your new insurance company with the loan number.

You can submit this information via email at insurancedocs@ihaveinsurance.com or mail at:

PO Box 961292
Fort Worth, TX 76161-029

Be sure to include your loan number with your submission.

Our tax service provides us with tax billing information for your property. You may keep the paper copies of bills for your reference. However, if you receive an added assessment, supplemental or corrected bill, you should send them to us for payment. These bills are mailed directly to the homeowner and are not provided to the tax service. Original added assessment and any supplemental or corrected bills should be sent to us at:

Amalgamated Bank
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945

Please note that any bills due within sixty (60) days of your loan settlement date should have been paid as part of your closing.