At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s).

For more information on how to bank anywhere using your computer or mobile device, view our quick reference guides.

For assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

There are basically two types of encryption: Standard and High. Standard Encryption can be, for example, "40 Bit" while High would be "128 Bit". The numbers refer to the size of the key used to encrypt the message. With the ever-increasing computing power of potential criminals, it is becoming increasingly necessary to use larger keys. Roughly speaking, the 128 Bit (High) Encryption is 309,485,009,821,345,068,724,781,056 times stronger than a "40 Bit" (Standard) Encryption! Amalgamated Bank applies 128 Bit "High" Encryption to its Online Banking processes.

To get this information, click the "Help" option on your toolbar, then click the "About..." option. A new window should pop up with information about the version of Adobe Acrobat installed on your computer.

To get this information, click the "Help" option on your toolbar, then click the "About..." option. A new window should pop up with information about the browser version.

Encryption is the coding/translation of information for transmission back and forth between two points (such as your home PC and our computer). It's the most effective way to ensure the security of information being sent from one point to another as it protects your information so it can't be intercepted and read by a third party while being transmitted to us. When you submit your electronic application to us, the information is converted into an encrypted format. Once within our system, the information is decoded back into its original characters through our use of a secret key.

SSL stands for Secure Sockets Layer. It's an agreed upon format (a.k.a. protocol) for transmitting data or private documents between two devices (such as your home PC and our computer) over the Internet. SSL works by using a private key to encrypt (code/translate) the data that's being transferred over the SSL connection. Both Netscape Navigator and Microsoft's Internet Explorer browsers use SSL, and many websites (including ours) use this protocol to obtain confidential information from their customers.

It is a randomly generated one-time code we provide. You enter it before completing certain transactions to prevent fraudulent transactions and unauthorized access to your financial information.

It is an extra layer of online banking protection that ensures that your funds and financial information are safe. By requiring the entry of a one-time code and the use of a phone you have on record with us, fraud is prevented even if an unauthorized user learns your online banking user ID and password. It also ensures that you are notified if an unauthorized user attempts to access your account information or complete transactions without your knowledge.

It is easy! We'll give you the one-time code and you are asked to enter it when we call a number you have on record with us.

No. Once the code is entered, it is not needed again.

Since we offer several different accounts, we recommend that you review the features and benefits for each one which you’ll find under the personal services tab. If you still have a question about which account to open, please feel free to contact us at 800-662-0860.