At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s).

For more information on how to bank anywhere using your computer or mobile device, view our quick reference guides.

For assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

Amalgamated alerts offer real-time and next day notifications via email or SMS. These alerts include spending thresholds, potential fraud detection, direct deposit notifications, and account balance updates. There are three types:

  • Notifications on account balances, transaction limits and more
  • Service alerts when your contact information has changed, including address, phone number or e-mail updates.
  • Bill Pay alerts including account or payment notice and payee information

The new alerts added to online banking are real-time and next day delivery for debit card transactions, overdrawn accounts, loan payment reminders, and deposit and withdrawal notifications to provide more security, manage your budget, and monitor your account daily. For customers that previously received one weekly alert will now receive daily alerts.

  1. Login into your online banking account.
  2. Select “Customer Service”, and under Contact Option select “Manage Alerts”.
  3. Select “Account Number” and click “Go Icon”.
  4. Select “SMS” or “email notification”, then click the “Add this alert” icon to enroll.

Amalgamated Alerts are delivered in real time or the next business day depending on the transaction.

  1. Login into your online banking account.
  2. Select “Customer Service”, and under Contact Option select “Manage Alerts”.
  3. Select “Account”, “Bill Pay” or “Service” alert tab.
  4. Select “Account Number” and click “Go Icon”.
  5. Select the alert to unenroll by clicking the change option. Note that for service alerts you can only change the delivery method.
  6. Unselect the email and mobile number from the alert. Click the “Save” button.

No. However, your mobile carrier’s message and data rates may apply.

  1. Login into your online banking account.
  2. Select “Customer Service” and select “Manage Contact Information”.
  3. You will have the option to change primary and secondary email, home and business phone and mobile phone number for SMS alerts.
  4. Select “email” or “phone number” then click the change option.
  5. Add the new email or phone number then click “Save Changes”.
  6. When contact information is updated, alerts will be triggered to notify you of the changes to the account.

Alerts can only be managed via the Online Banking platform.

Alerts are available for Checking, Savings, Money Market, Certificate of Deposit, and Mortgage accounts.

Secure your account by setting up deposit, withdrawal, and debit card alerts to notify you of transactions that are debited and credited from your account. Please report any unauthorized transactions immediately by calling the number on the back of your debit card.

Set up spending thresholds, direct deposit, and account balance alerts to help determine if you’re on track to meet your savings goals.

Manage your accounts by setting up low balance, high balance, overdrawn account, insufficient funds or return deposit alerts to notify you when your account balance falls below a set amount.