At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s).

For more information on how to bank anywhere using your computer or mobile device, view our quick reference guides.

For assistance with fraud and security measures on your account, please contact our Customer Service team at 800-662-0860.

Business Mobile Banking is a way to access your bank accounts with your mobile phone. The app, Amalgamated Treasury Manager, is a downloadable application through the App Store or Google Play.

The downloadable application is customized for use on your mobile phone device which allows for one touch access. It offers most of the features as AOTM. You can easily move between screens to complete the following actions:

  • View accounts including balances and transaction history
  • Make transfers between savings, checking and loan accounts; the same transfers available in AOTM
  • Pay bills or change/cancel any pending payments
  • Deposit checks
  • Approve wire, ACH, positive pay items, templates, user profiles, and transfers
  • Make and receive payments using Zelle®

We can help you find your user and/or company ID or help with an access reset for your account. Contact your Account Executive or Branch for assistance. 

You can see your account description and their running balance; furthermore, you can see the recent transactions for each account.

Absolutely. You can make payments using Bill Pay for different payees that you can manage within AOTM. You can access Zelle® to receive and send payments from the app. 

Business Mobile BillPay allows you to pay bills online, saving you time, envelopes and stamps. It is an optional service on your mobile banking portal (AOTM) and the app. You may pay bills using your mobile device while on-the-go, anytime, anywhere.

You enroll for BillPay through your online banking portal, AOTM. Once enrolled, you will be able to access BillPay on your mobile device. You must be enrolled for, both, online banking (AOTM) and BillPay before you may use Business Mobile Banking and Business Mobile BillPay. Fees may apply.

You may create and authorize a payment not requiring multiple authority. Depending on the Payee's capabilities, payments are issued via paper checks or electronically. Both payment forms include remittance information as provided for the Payee on your online banking (AOTM) to ensure your Payee may recognize the account to credit.

For more information about alerts for payment scheduling and delivery, please visit the ShowMe Tutorials feature in AOTM for Alerts.

Yes, you can add a payee from the Bill Pay feature of your online banking (AOTM) but you cannot add payees from the mobile app. To manage your Payees, including deactivation, please log onto the online banking (AOTM) website and accessing the list of Payees.

Yes. To cancel a payment, select the "Payments" option from the main menu, then select "Scheduled Payments". The system will respond with a list of payments currently scheduled and unpaid. Choose, from this list, the payment you wish to cancel. The system will display the payment details. From this screen, select "Cancel Payment". The system will ask you to confirm that you wish to cancel the payment.

Yes. If you have an issue with a bill or a specific item on the bill, contact the Payee directly. Remember, you may pay whatever amount you desire in Business Mobile BillPay while you are disputing any item.

Yes. If your user is setup for approvals, you can approve files, user profiles, transfers, positive pay items, templates and other transactions.

The mobile app allows you to see which issues and/or files are available for approval and see the check and ACH exceptions available.

No. You can log into your online banking (AOTM) to upload files and enter Positive Pay exceptions.

You may call Amalgamated Support at (800) 662-0860. Support is available M-F from 8:00am – 8:00pm ET and Saturdays from 9:00am – 2:00pm ET. If you are a Treasury customer, you may call (866) 542-8788. Note that hours are subject to change.

You will see a credit to your account once the deposit has been approved by the bank. Your check will be processed by Amalgamated on the same business day if received before 3:30pm ET. If received after 3:30pm ET on a business day, weekend or holiday, it will be processed on the following business day. Please do not dispose of your check or attempt to process at another institution or through another channel (ATM or in-branch). You will receive an email confirmation that your deposit has been received. You will then receive a second email confirmation when your deposit has been accepted by the bank. Please refer to Amalgamated’s Funds Availability Disclosure for information about deposits.

There are a few common errors that may cause your check to be rejected:

  • Folded or torn corners
  • Front or back image is not legible
  • Missing endorsement
  • Routing and account numbers are unclear
  • No camera on the device
  • Image is too dark
  • Try using Mobile Check deposit in a well-lit area to prevent shadows and poor image quality.  Keep your hands clear of the check while taking the picture.

The following items should not be deposited through Mobile Check Deposit:

  • Third-party checks (checks payable to any person or entity other than the person who owns the account into which the check is being deposited)
  • Checks payable on sight, payable as cash or payable through Drafts
  • Checks containing an alteration on the front of the check, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn
  • Checks payable jointly, unless deposited into an account in the name of all payees
  • Checks previously converted to a substitute check, as defined in Reg CC1
  • Checks not payable in United States currency
  • Checks drawn on a financial institution located outside the United States
  • Checks dated more than six (6) months prior to the date of deposit
  • Checks with any endorsement on the back other than that specified in our agreement
  • Checks that have previously been submitted and accepted through our service or through a remote deposit capture service offered at any other financial institution
  • Checks or items that are drawn or otherwise issued by the U.S. Treasury Department
  • Any item stamped “Non-negotiable” or “This is not a check”
  • Bonds
  • U.S. Postal or Western Union Money Orders
  • Traveler’s Checks

1 12 CFR 229.1

When you submit a check image through Mobile Check Deposit, you will receive an email confirmation that your deposit has been received. You will then receive a second email confirmation when your deposit has been accepted by the bank. (Please note: additional processing of your deposit may still be required.)

Standard Business Limits: $20,000 daily, not to exceed $50,000 over a rolling 25 business day period

There are no restrictions to the number of checks deposited as long as the deposit limit is not exceeded.

Please refer to your account Fee Schedule for the fee amount. 

Please note that charges from your wireless carrier may apply.  Regular account charges apply.