Upgrade your Online Banking

At Amalgamated, we know how important access to state-of-the-art tools is to simplifying your banking. No matter where you bank from, you need powerful solutions tailored to help you complete all your transactions with ease. That’s why we’re thrilled to announce our brand-new online banking platform.

Beginning in early 2024, access our new platform and start using the features you've asked for the most. 

 

Contact us

Chat

Click the chat box on the page to begin

Call us

800-662-0860

Email us

Account Support

 

View our new Online Banking platform

Watch this video to learn more about the new online banking platform.

 

New & Improved Features

Amalgamated Online Banking screen on laptop

 

Intuitive Design

Navigating our online banking platform has never been easier, with a new look and feel designed to help you quickly complete transactions.

 

hands on laptop with pop up screen

 

Expanded customer support 

Our new digital customer assistant will easily connect you with a live agent to help you get the answers you need.

Amalgamated Online Banking screen on mobile phone and tablet

 

Integrated banking experience

Seamlessly open a new account and transact without the need to leave the platform.

How-to videos

Accounts Tab

 

Pay & Transfer Tab

Security & Support Tab

 

Frequently asked questions

 

We know how important access to state-of-the-art tools is to simplifying your banking. No matter where you bank from, you need powerful solutions designed to help you complete all your transactions with ease. Our new online banking platform has a new look and feel, with a more intuitive and user-friendly design to help you quickly complete transactions. A new digital customer assistant can help you skip the wait and get the answers you need faster, and you can easily open a new account and transact without leaving the platform.

We’ve heard your feedback, and our new digital platform is just one way we’re upgrading your online experience. We’re committed to finding new solutions to meet your banking needs and will bring you more enhancements in 2024. Stay tuned!

  • You’ll be asked to provide a one-time security code sent to the phone number registered with your account when you first log in to the new system.
  • Your User ID is no longer case-sensitive, simplifying your login experience.
  • You’re encouraged to re-enroll in alerts for your Account and Bill Pay to ensure you receive up-to-date notifications on your transactions and payments.
  • You’ll be asked to re-activate your mobile device to continue receiving text banking messages.
  • Existing external transfer accounts and bill payment information will be transferred to the new platform to minimize account interruption during the upgrade.
  • You will receive text and email alerts to ensure your information is being transferred successfully during the upgrade. No further action is required from your end.

Due to the system change,  the “Manage Banking Categories” feature is no longer available. As a result, you’re unable to categorize transactions in your statement reports. We apologize for the inconvenience this may cause.

Yes, your online banking credentials will remain the same. As part of this upgrade, you’ll be asked to provide a one-time security code sent to the phone number registered with your account when you first log in to the new online banking platform.

No, you will continue to have access to the mobile app using existing online banking credentials.

Yes. Below are the operating systems and browsers supported on the new online banking platform.

BrowserMicrosoft Windows 10Apple macOSGoogle AndroidApple IOS
Microsoft Edge✓   
Google Chrome✓✓✓✓
Mozilla Firefox✓   
Apple Safari ✓ ✓

Yes. At Amalgamated, we know that your account security is a top priority and integral to a safe and seamless online banking experience. We have a significant level of security features to mitigate the risk of fraudulent Internet activity. For more information, please visit our Security Center.

Accounts with dormant status are not viewable on the new online banking platform. Please contact the support team for assistance.

We understand that transitioning to a new online banking platform may raise questions, and we want to ensure a smooth experience for you. You will receive communications outlining the changes, and we have various channels available for you to access support during this transition.

  1. Our dedicated call center is ready to assist you. You can contact our support team via phone at 800-662-0860 or email at AB-ONLINE@AmalgamatedBank.com.
  2. If you prefer in-person assistance, our branch teams are well-informed about the upcoming changes and are prepared to assist you. Visit a branch for assistance.